ms.ait.sales (“we,” “our,” or “us”) operates the website https://kinky-secret.us (the “Website”). Our goal is to provide a smooth and transparent shipping process to ensure your comfort and satisfaction. Here are the details of our shipping policy.
Free delivery in US: We offer free shipping for all orders shipped within United States.
Current area: We currently deliver to United States only.
Future expansion: We plan to expand our delivery zones in the near future.
Processing time: Orders are processed within 1 to 2 business days, Monday to Friday.
Cut-off time: Orders placed before 10:00 PM (GMT+01:00, Paris time) are processed the same day. Orders placed after this time will be processed on the next business day.
No processing: No orders are processed on weekends or public holidays.
Estimated delivery: Orders usually arrive within 7 to 10 business days after processing, depending on the destination.
Carriers: We use reliable delivery services such as DHL to ensure safe and fast shipping.
Tracking: Once your order is shipped, you will receive an email with tracking information.
Damaged orders: If your order arrives damaged, please contact us within 48 hours so we can resolve the issue.
Lost orders: If your order appears lost, contact us immediately for assistance.
For detailed return instructions, please see our Return Policy.
For any questions or concerns regarding this shipping policy, please contact us at:
📧 Email: support@kinky-secret.us
📍 Address: Kinkerstraat 29, 1053 ET Amsterdam, Netherlands
🕒 Opening hours: Monday to Friday, 9:00 AM to 9:00 PM (Paris time)
